Every order is custom-made for your church, produced fast, and if anything ever arrives wrong, we make it right.
Every order is custom-made for your church, so it's produced before it ships. Most orders are produced and shipped within 3–4 business days.
You'll choose a shipping method at checkout, and you'll get a tracking email as soon as your order ships. Delivery estimates below run from the day your order leaves our facility:
All orders ship on business days only — Monday through Friday, excluding federal holidays. An order placed Friday afternoon begins production the following Monday.
Tracking can take up to 24 hours to begin updating after you get the email. We may substitute a comparable carrier if it gets your order to you faster or more reliably.
Once your order is submitted you have 3 hours to make changes. Email shop@shopmychurch.com with your order number and we'll take care of it — sizes, quantities, or the shipping address.
After 3 hours your order goes into production and no further changes can be accepted. Once an item has been printed with your church's design, we're not able to change or cancel it.
Please double-check your shipping address at checkout — we ship to the address exactly as entered.
If a package comes back to us as undeliverable, we'll contact you and reship it once you confirm a corrected address. Reshipping costs are the customer's responsibility when the original address was incorrect or incomplete.
Once a carrier takes possession of your order, delivery is in their hands. If tracking shows your package as delivered but you can't find it, check with neighbors and anyone else who receives mail at your address first — carriers sometimes mark a package delivered a day before it arrives.
If a package is genuinely lost or stolen, contact us and we'll open a claim with the carrier. Claims typically take 7–14 business days to resolve. If tracking hasn't moved in 7 days, reach out and we'll start early rather than wait.
Because custom items can't be exchanged for a different size, it's worth getting sizing right the first time. Every product page lists measurements for that specific garment — sizing varies between brands and styles, so check the chart on the item itself rather than assuming.
If your church is placing a larger order, ask us about a sample first. We'd far rather send one shirt than have you receive fifty in the wrong size.
Because every item is custom-made with your church's design, we're not able to accept returns or exchanges for sizing or change of mind. This applies both to orders placed through a church's member portal and to individual purchases from a church's public shop.
If your order arrives damaged, defective, or incorrect, that's a different situation entirely — see below.
If something arrives damaged, defective, or not what you ordered, contact us within 30 days of delivery and we'll replace it at no cost to you — including return shipping, if we need the item back.
To speed things up, include your order number and a photo of the item, plus the packaging if the box itself was damaged. Please get in touch before shipping anything back so we can authorize it first.
Check your order as soon as it arrives. If anything is missing or incorrect, let us know within 7 days of delivery.
